Privacy Policy

This Privacy Policy describes how Trellixo Pty Ltd ("Trellixo", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use the Facility Compass platform, including our website at facilitycompass.com, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

When you register for and use Facility Compass, we may collect:

• Account Information: Your name, email address, password, phone number, and business details (business name, ABN, business type).
• Customer Data: Information about your facility management customers that you enter into the platform, such as names, contact details, and addresses.
• Staff Data: Information about your employees or contractors, including names, contact details, and work-related documents.
• Job and Task Data: Details of facility management tasks, schedules, locations, and related notes you create within the Service.
• Documents: Files, documents, and digital signatures you upload or create within the platform.
• Payment Information: Billing details required for your subscription to the Service.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages viewed, features used, actions taken, and time spent on the Service.
• Log Data: IP address, access times, and referring URLs.

1.3 Information from Third Parties

We may receive information from third-party services you connect to your account, such as authentication providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Create and manage your account.
• Process transactions and manage your subscription.
• Send you service-related communications, including updates and security alerts.
• Respond to your requests, comments, or questions.
• Monitor and analyse usage trends to improve user experience.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use third-party services to help operate the Service, including cloud hosting (Microsoft Azure), authentication (Google Firebase), and analytics providers. These providers only access your data as necessary to perform their functions.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Data Storage and Security

Your data is stored on Microsoft Azure infrastructure with data isolation enforced at the tenant level — each business account's data is stored in a separate database container. We implement industry-standard security measures, including:

• Encryption of data in transit (TLS/HTTPS).
• Encryption of data at rest.
• Secure authentication via Firebase Authentication.
• Regular security assessments and monitoring.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details provided below.

7. Australian Privacy Act

If you are located in Australia, we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience, analyse usage, and deliver relevant content. You can manage cookie preferences through your browser settings.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date below and, where appropriate, notify you via the Service or by email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Company: Trellixo Pty Ltd
• Email: hello@facilitycompass.com
• Website: https://facilitycompass.com